"What are the check-in and check-out times?"

You can check-in to your apartment from 15:00 onwards when the cleaning is ready, and must check-out before 11:00 am on your last day. If you have an early check in you can leave your luggage with us and come back at 15.00 when the apartment has been cleaned. As for the check-out, if you have a later departure time you can leave your luggage until 19:00. However, please be aware that this can only be arranged on the day of departure. Unfortunately the apartment must be vacated at 11:00. We will only do check-ins between 9.00 am and 2.30 am. 


"Is breakfast included?"

No, but every apartment offered has a fully equipped kitchen, and there are many restaurants to choose from in the surrounding area. Alternatively, a self-service breakfast can be provided for an additional fee.


"Is there a lift at my accommodation?"

Some apartments do not have a lift, but most do have a lift to bring up the luggage.


"Is the accommodation safe and secure?"

Safety and security is one of our top priorities when choosing and refurbishing the apartments that are offered at girona-accommodation.com


"Can I bring a pet?"

No pets are allowed at any of the apartments.


"How do I pay?"

The full amount is payable in cash upon arrival at the apartment. Cash is the preferred method of payment. There is a 1% charge made by VISA or Mastercard payments. Please bring the ID of any person paying by credit card.


"What is the check-in process?"

Upon arrival you will be asked to fill out our form and make the payment. We will provide you with tourist information, and security tips about the apartment and the surrounding area. We will then give you your keys and a map.

You will be basked to fill in your credit card details on the check in form. By doing this you agree to assume financial liability for the following: any damage  to the apartment and its facilities during your stay, for not returning keys (which will result in a charge of 30 euro per set), for additional cleaning if necessary (in exceptional cases where the cleaning required is abnormal; a charge of 15 euro for each hour over 2 hours), for calling staff out to perform unnecessary duties. If you do not wish your card to be used for this purpose, you will be asked to pay a cash deposit of 150 euro which will be refunded by appointment upon departure.


"What is the easiest way to make my reservation?"

The easiest way to book your chosen apartment is by providing your credit card details on our secure form. You can also send a request for your preferred apartment, stating that if it is still available you would like to provisionally reserve the apartment. We will then send a formal confirmation letter by email. Reservations can only be confirmed with a deposit, and must be sent by fax for visa purposes.


"How do I secure my booking?"

Before sending the final confirmation email, we will ask you for your credit card details or a deposit, which can be paid by bank transfer, or with a credit card. We ensure you that any payment made through our website via these methods is 100% safe and secure. If you do not receive a confirmation mail within a few business hours of your payment, please contact us. These details can also be safely sent to us by fax or simply phoned through to our booking department in working hours.


"How long has your company existed?"

Our project started in Barcelona in Summer 1999. We were one of the first companies operating in Barcelona to offer serviced holiday apartments and our team has a lot of experience in holiday rental.


"Do I get fresh towels and bed linen?"

Yes, you get one large towel and one hand towel per person, and a full set of fresh bed linen upon arrival.


"Are there any additional fees?"

There is a tourist tax that is to be paid upon arrival in the apartments in Catalonia, which is 0,72 € per adult above 17 per night in Barcelona, and 0,50 € in Girona. Optional fees will apply only if you submit a SPECIAL REQUEST, such as an additional bed or a cot (25 € transport charge) when offered. Other services also include mobile phone rental, a food welcome pack, Cava, or flowers. All of these can be arranged on request and are subject to approval. Send an email or call us for special requests.



We cannot be responsible for weather conditions, illness, changes in travel plans or delays. WE RECOMMEND YOU TAKE OUT CANCELLATION INSURANCE. If a booking has been confirmed, but our clients fail to cancel with atleast 72 hours notice before their arrival, we have to charge a cancellation fee. If possible we will only ask for partial compensation but in the case of a ´no show´ we are more strict. The cancellation fee will be debited automatically from your credit card, or taken from your deposit. In both cases, for a no show or a cancellation within 72 hours of the arrival time, we will charge you for at least one night´s stay. If you cancel atleast 72 hours before your arrival, and if any deposit has been sent by bank transfer, the cancellation fee will be debited from the deposit.

In rare cases, the accommodation booked may become unavailable after a booking has been made. This might be due to water damage or unscheduled building works. If this is the case we try to reaccommodate our guests to alternative accommodation of a similar standard, price and location. If we do not have any alternative accommodation will not be held responsible for any extra costs the client pays to secure alternative accommodation. If we cannot reaccommodate you or you are not happy with the suggested alternative, we will issue a full refund.


Credit card information

Your credit card information is only required to guarantee your booking. Unless otherwise stated in the room description, payment of the reservation has to be done directly upon arrival. Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by Thawte. The server and network are protected by firewalls against unauthorized access. This means we can guarantee that it is totally safe to send your credit card details and we will reimburse the first EUR 50 should your credit card be misused or abused. The credit card company is obliged to pay the remainder. Your credit card details will be kept until your arrival date. After this date, the details will be destroyed. If you need to eliminate your details before that, you can send the request.

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When will we send you emails?

After you have sent a request, or when you have made a booking, you will receive an offer or a confirmation message with all the information about your booking. You may take this confirmation to the accommodation as guarantee of the reservation. Sometimes we may send feedback emails after your stay at the accommodation. If you do not wish to give us your opinion, you can let us know and we will not request any further feedback. In the reservation process you can request our newsletter, which contains special offers and more information about us. You can also choose to stop receiving the newsletter at any time. If you have any suggestions or remarks about this privacy statement, please send an email to paub @ barcelona-guide.info


Are groups of friends allowed to book?

We are a familly orientated accommodation, stag or henk parties are not allowed, noise is forbidden, and parties are not allowed. Smoke or getting drunk inside of the apartment is forbidden. If you are a group of friends that are planning to do a party please try to find an alternative accommodation. For security reasons, guests are not allowed in the apartment, if you are planning to invite a friend that is not in the reservation, previous registration is mandatory and this is a cause of immediate cancellation of the rental contract.


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